Senior User Experience Practitioner
Natural Resource Ministries, Common Services Team.
Government of British Columbia
- Designed AI-integrated internal tools and applications used across ministries, ensuring alignment with security, policy, and accessibility standards.
- Led stakeholder workshops and field research to uncover inefficiencies in natural resource management systems.
- Contributed to UX engineering tasks including component development, prototyping, and frontend handoff.
- Created scalable design libraries supporting consistent cross-platform experiences.
Nov 24 - Current
Focus:
AI-Powered Adoption Across Government Services.
Key Highlights
AI-Powered Form Assistant (Water Tenure POC)
Designed chatbot + inline helper hybrid to simplify complex forms.
Reduced completion time for testers by 30–40%.
Led user testing, prototyping, and compliance review (STRA/PIA).
Common AI Framework Vision
- Created a scalable, modular AI framework for ministry teams.
- Included RAG architecture, chatbot/NLP services, and secure API patterns.
- Produced executive-ready materials that secured cross-ministry interest.
Common AI Framework Vision
- Partnered with Microsoft to identify high-ROI AI use cases.
- Developed a prioritization framework linking AI enhancements to existing workflows.
BC Design System
- Maintained and updated the BC Design System to ensure accessibility, consistency, and scalability across digital government services.
- Advocated and facilitated adoption of the design system across multiple ministries, providing training, documentation, and integration support to development teams.
Legacy App (Before)
Low-fi Mockup
Delivery & Tools
Partnered with Microsoft to identify high-ROI AI opportunities across ministries.
Produced a service map linking potential AI enhancements to existing workflows, focusing on internal efficiency and public service improvements.
Delivered a scalable prioritization framework for future AI investments.
Accelerated AI adoption within the BC Government’s Natural Resource Ministries by providing actionable, design-led frameworks.
Strengthened cross-ministry collaboration, making AI accessible to both technical and non-technical teams.
Positioned the Common Services team as a strategic leader in responsible AI integration.